Revvo Privacy Policy

The processing of your personal data by REVVO FRANCE is governed by the General Data Protection Regulation (GDPR) of 27 April 2016.

This policy explains the personal data we collect or process in order to deliver the products and services offered by REVVO FRANCE, including the revvo.eu website, the mobile app and the RentSmart platform.

We only collect the data we need for clearly identified purposes:

• Provide our services: create and manage your account, process bookings and ensure customer care.
• Keep the platform running: maintain security, prevent fraud and guarantee service availability.
• Meet legal obligations: comply with accounting, tax and retention duties.
• Protect our legitimate interests: answer your requests, improve our products and produce anonymised statistics.
• Communicate with you: send account-related notifications or messages when you have agreed to receive them.

Your data is collected in several ways:

• Information you provide: when you create an account or submit a request you share your name, surname, email address, phone number, password and, where applicable, billing information.
• Automatically collected information: we record technical data linked to the use of our services (account identifiers, settings, connection logs, communication preferences, cookies).
• Device-related data: information about the device used (model, operating system, identifier, IP address, network data) so we can secure access and optimise your experience.
• Information provided by professional partners: rental partners may share the data required to manage your bookings.

The collected data is used to:

• give you access to the app and website features;
• manage your requests, contracts and the relationship with partners;
• personalise your experience and deliver efficient customer support;
• safeguard accounts, prevent unlawful activity and resolve incidents;
• carry out anonymised analyses to improve our services and build new features;
• fulfil legal obligations and respond to requests from competent authorities.

We share your data only when necessary:

• with authorised REVVO FRANCE teams to deliver the service;
• with our technical processors (hosting, payments, support) bound by strict contractual obligations;
• with professional partners when the data is required to fulfil your booking;
• with authorities or bodies whenever the law requires it or to defend our rights;
• as part of a restructuring or transfer of activities, while guaranteeing equivalent levels of protection.

We never sell your personal data.

We keep your personal data for as long as needed to provide the services, meet legal and contractual duties or comply with statutory retention periods.

• account data is stored while your account remains active and for a limited period afterwards to meet administrative requirements;
• contractual and billing documents are retained in line with mandatory legal time frames;
• technical logs and security data are kept for a limited time, generally no longer than thirteen months.

Once these periods end, the data is securely deleted or archived.

We use cookies and similar technologies to understand how the site is used, secure access and tailor your experience.

You can manage your preferences through your browser settings or dedicated tools. Refusing certain cookies may affect some features.

Under the GDPR you benefit from the following rights:

• right of access and information;
• right to rectification;
• right to erasure (“right to be forgotten”);
• right to restriction of processing;
• right to object, including to profiling;
• right to data portability;
• right to withdraw your consent at any time;
• right to lodge a complaint with the competent supervisory authority.

We may ask you to prove your identity before processing your request.

This policy may be updated to reflect legislative changes or our practices. We will publish any change on this page and, where appropriate, notify you by email or in-app message.

If you have questions or wish to exercise your rights, contact us at info@revvo.eu with “Data protection” in the subject line.

You can also write to: REVVO FRANCE, Jan-Baptiste Guinaardstraat, 9000 Gent, Belgium. Our data protection officer can be reached through the same email address.